our friends over at Applecare.
You know we recommend contacting Applecare a lot. After I did the data migration to my new computer the Mail program (granted not the most robust or satisfying thing in the Apple stable of software) would not open. Nothing.
I tried a few things, knowing I could always erase and do it from scratch but geesh. I have a lot of mail filters/rules that I would have to set up again. So, I took a shot at doing an Applecare chat.
I explained in the first chat message that I’d done a time machine migration and that mail wouldn’t open, it just hung. My second message was probably gold to the eyes on the other side of the screen: “so I created a test user and Mail opened fine there.”
The tech had me dis-enable all my mail accounts and try re-opening mail. Then after I sent him a screenshot (how’d she do that so fast, they probably wondered) of the pop up message we went ahead and imported the mail. Then went into Mail preferences and re-enabled all the accounts. I even managed to call the message viewer window the correct name!
Voila! Mail! While I was waiting for the chat to begin I looked at Photos – yup there and working, and iTunes – ditto. So now I’m good to mess around with the new computer!
Poor me I would never cut that by myself. Great job by you.
Yay for you MB!
Awesome! You are my hero! And they still don’t know how you did the screen shot that quickly. He he he! Snort!